When is RuneFest being postponed until?

The 1st and 2nd March 2025.

Why is RuneFest being postponed?

With our sights set on RuneFest returning in 2024 we engaged Player1 Events, an experienced event supplier specialising in gaming events. Player1 Events' flagship event was the Insomnia Gaming Festival, one of the UK's most loved gaming events for the past 25 years, and their expertise was central in our decision to bring them onboard as the core delivery partner for RuneFest.

As you may have seen reported in the news, Player1 Events laid off all its staff in May. Since the news broke in May, Player 1 Events has been exploring potential insolvency arrangements and despite our best efforts, we received no official communication from Player1 Events about RuneFest or Insomnia, leaving us (and other suppliers and customers) in a very difficult situation.

We explored several options to still deliver an event in September that would delight our players, but despite our best efforts, that goal has not been achievable.

What will happen to my tickets?

All tickets will automatically transfer and be valid for the new date.

What if I can't make it?

For those of you who can no longer attend and wish to claim a full refund please log in at https://runefest.seetickets.com/customerservice, with your order reference number and one of the qualifying verifications, then select the request refund option.

Is Insomnia still a part of the postponed event?

We will now be running RuneFest as an independent event and we are confident to deliver great value for money to ticket holders.

Will you still be releasing more tickets?

Yes - more information on this to come.

Will the event change as a result of the postponement?

Nope! We are still planning on delivering the exciting, fun-filled RuneFest originally planned.

What is RuneFest?

RuneFest is the world’s biggest and best real world celebration of all things RuneScape. Meet with 2000 of your favourite Jmods, content creators and fellow players, engage in RuneScape activities, learn firsthand about upcoming content and immerse yourself in all things Gielinor. With big stage entertainment, parties, competitions, the Golden Gnomes awards, LAN zones, goodie bags, and merchandise stalls... it’s the XP of a lifetime!

Where and when is RuneFest 2025?

This year's RuneFest will be held at the National Exhibition Centre in Birmingham on the 1st and 2nd of March 2025.

What is the schedule of events at RuneFest?

More information on content and schedule will be revealed closer to the event but you can expect a weekend of activities, reveals, and Gielinor-focused fun shared with like-minded fans.

Will the Golden Gnomes be at RuneFest this year?

Yes, the Golden Gnome awards will be held this year at RuneFest. They will be livestreamed for those unable to make it in person.

What food and drink will be available at the event?

There will be several food vendors catering to a variety of dietary needs at the event. There are also plenty of restaurants, bars and shops in the immediate vicinity of the NEC.

Can I bring my own food and drink?

You are welcome to bring your own food and drink, but bringing alcohol into the venue is not permitted.

Is there a night before party this year?

There is no official Jagex organised night before party however there will be a Saturday night party held for all RuneFest guests in the main stage area as well as a 99 Achievement Party in the LAN area.

Is there anywhere to leave/store luggage?

Yes, there are cloakrooms which will charge £1 per item and will be open during show hours.

Items cannot be left overnight, any items left at the end of the day will be transferred to lost property.

More information can be found at https://www.thenec.co.uk

What does my RuneFest ticket include?

Your ticket includes full access to the entirety of RuneFest on both Saturday and Sunday and an exclusive RuneFest goodie bag.

How much are RuneFest tickets?

Tickets are priced at £175 plus SeeTickets booking fees.

How do I buy RuneFest tickets?

Once tickets are live you will be able to buy them from our ticket provider See Tickets through this link:

RuneFest tickets are exclusively sold through our official ticket vendor See Tickets. Any tickets found on alternative vendors are unofficial and are not affiliated with Jagex or RuneFest. Please avoid these 3rd party vendors to avoid the risk of purchasing non-valid tickets or price-hiked (scalped) tickets.

If you have any questions or need something from our ticket provider, visit the support centre:

https://www.seetickets.com/content/support-centre

This includes topics such as:

See Tickets customer service is available 24/7. Response times will vary based on the current workload of See Tickets Customer Service and they will respond as soon as possible.

If you need something answered directly by the event organisers please email us at support@runefest.com. We will endeavour to get back to you as soon as possible but please be aware our working hours are Monday-Friday 9:00-17:00.

Can I buy a ticket for one day of the event only?

We only have full weekend tickets available this year to enable guests to enjoy all the different days have to offer.

Do I need to print my tickets?

No need to print - please have your ticket confirmation email handy and staff will scan your QR code on the door.

I've given my tickets to someone else but it is my name on the ticket, will that matter?

No, we check the barcode on the ticket and not the name, so this won't matter.

I've given my tickets to someone else but it is my name on the ticket, will that matter?

No, we check the barcode on the ticket and not the name, so this won't matter.

I've paid for my ticket but haven't received an email, what do I do?

If you received a confirmation email, your tickets should be attached to the email. If you still haven't received them, visit the See Tickets support centre via https://www.seetickets.com/content/support-centre for more information.

Do I need to bring an ID?

You do not need ID to check-in, only to purchase alcohol on site, or if you are collecting an indoor camping wristband (more information on this in the Camping section).

Do you provide disabled/carer/companion tickets/discounts?

We do not provide concessions, however, we can provide a free carer ticket for those who receive Disability Living Allowance/Personal Independence Payments.

When you buy a ticket, you will be able to select a free Companion ticket. When you check out, you will be asked to supply evidence.

Evidence Accepted:

• Copy of DLA, PIP or Adult Disability Payment entitlement letter
• Evidence of registered severely sight impaired (blind)
• CredAbility Access Card (with +1 icon)
• Copy of Attendance Allowance letter
• Recognised Assistance Dog ID card
• Any other relevant documentation*

* Please note: If you are unable to upload appropriate documentation this may result in your order being cancelled. We appreciate your cooperation.

Do I need to be with my child inside the event?

Due to the nature of the event being very busy and loud, we ask that any children under the age of 16 are accompanied by an adult.

Can I resell my tickets?

Unfortunately, as per See Tickets' terms & conditions, point 2 under "Purchasing Tickets":

Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle SEE or the Promoter to cancel the tickets without prior notification, refund, compensation or liability.

Full See Tickets terms & conditions can be found at https://www.seetickets.com/content/partial/terms-and-conditions

What is the address?

NEC North Ave Birmingham B40 1NT UK

https://www.thenec.co.uk/visitors/getting-here/

By Train

If you're heading to RuneFest by train, you'll find us located less than a ten-minute walk from Birmingham International Railway Station. You'll find many train services connect directly to Birmingham International, however, if you're travelling from further afield you may need to catch a connecting train at Birmingham New Street, which is only a 15-minute journey away.

By Bus or Coach

Coach services are operated by National Express and Megabus, with over 120 daily services from across the UK to Birmingham Airport. From here you can get to the NEC in a matter of minutes on the free air-rail link. If you're jumping on a bus in Birmingham City Centre you can take the 900 service (one every 15 minutes, takes 30 minutes) or the 97 (one every 30 minutes, takes 45 minutes). Local bus services also run every 30 minutes throughout the day to Solihull (service 966) and Coventry (service 900).

By Car

You'll find the NEC and Birmingham International Airport both clearly signposted from all motorways and major routes including the M42, M40 and M6. If you're using your trusty sat nav to get here simply enter the postcode B40 1NT.

By Plane

The NEC is just minutes away from Birmingham International Airport, making it ideal for our many international guests to get here. Simply jump on the free and fast air-rail link to Birmingham International Railway Station which only takes 90 seconds and runs every two minutes. When you arrive just head straight through to the NEC.

How do I book parking?

Parking is in the East Car Parks. A parking permit costs £5 per day and is only available to book online. More information can be found on the NEC website. Book parking here https://www.thenec.co.uk/visitors/parking-at-the-nec/

How far is the parking from the event?

Parking is on the NEC complex and not far to walk from the customer car parks to the Halls; there is also a free shuttle bus if you prefer.

For all things relating to the venue, including any disabled support you require, we recommend that you head to https://www.thenec.co.uk

Can I film/take pictures at RuneFest?

Yes, you are welcome to take pictures or film within the event as much as you like, provided you do not plan to use anything for commercial purposes. However, if you are going to film other people we suggest that you get their permission first.

How will the NEC and/or Event Organisers keep me safe?

The NEC Group has extensive knowledge and experience in ensuring the safe delivery of events, exhibitions and concerts across its venues, using a wide range of solutions.

The NEC is constantly reviewing their measures to ensure that they remain effective and proportionate.

West Midlands Police and Counter-Terrorist Security Advisors work in partnership with them at the venue, often deploying a variety of resources to work alongside those of our team. These include a number of overt and covert security measures, so whilst you may not see all operational security activity, you should be assured that it is ongoing, often behind the scenes, to prevent crime and keep you safe whilst you enjoy your visit.

The NEC has multi-layered security measures and procedures in place including:

• State of the art CCTV monitoring and communications centres
• Walk Through Metal Detector security arches
• Search and screening technology
• Bag searches at venue entrances
• A Response and Conflict Management team
• Behavioural Detection team
• Dedicated Security Dog team
• An onsite West Midlands Police team
• Vehicle checkpoints
• Hostile Vehicle Mitigation protection

The NEC periodically deploys highly-visible resources to deter, detect and disrupt a range of criminal activity, providing reassurance to our customers, so please don't be surprised if you see both uniformed and plain-clothed officers in and around our venues.

What can you do to help?

We encourage you to arrive at the venue as early as possible, to allow more time for enhanced security checks.

It is best for everyone to only bring essentials and note that bags and suitcases may be searched. Some items and bags of a certain size may not be allowed into some events. The NEC does have on site storage facilities at an additional cost, but please check event pages on the NEC website ahead of your visit to see if there are any specific bag size policies.

Their security teams work hard to keep you safe, please help them by cooperating with their requests.

You have an important role to play in helping us by reporting anything that doesn't feel right, for example any unattended items or someone acting suspiciously. You can report anything suspicious to any of our security officers or the Police.

Remember: ‘See It. Say It. Sorted.'